, Permanent Job Title: Ticketing & Customer Service Executive Company Overview: Bluespirit is a leading travel and tourism company based in Jaipur, Rajasthan, India. We specialize in providing customized travel solutions to our clients, including flight tickets, hotel bookings, holiday packages, and more. Our team is dedicated to providing exceptional customer service and ensuring that our clients have a hassle-free and memorable travel experience. Job Overview: We are seeking a highly motivated and customer-oriented Ticketing & Customer Service Executive to join our team. The ideal candidate will be responsible for handling ticketing and customer service operations, including booking flights, managing reservations, and providing excellent customer support. The candidate must have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: - Handle ticketing operations, including booking flights, issuing tickets, and managing reservations - Provide excellent customer service by responding promptly to customer inquiries and resolving any issues or concerns - Collaborate with airlines, hotels, and other travel partners to ensure smooth and efficient travel arrangements for clients - Keep updated with the latest travel regulations and policies to provide accurate information to clients - Process payments and maintain accurate records of transactions - Assist clients with any changes or cancellations to their travel plans - Handle any customer complaints or feedback in a professional and timely manner - Maintain a positive and professional relationship with clients to ensure their satisfaction and loyalty - Work closely with the sales team to promote and sell travel packages and services Qualifications: - Bachelor's degree in Hospitality, Tourism, or a related field - Minimum of 2 years of experience in ticketing and customer service in the travel industry - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficient in using ticketing and reservation systems - Knowledge of travel regulations and policies - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Customer-focused with a positive attitude and a passion for providing exceptional service - Fluency in English and Hindi is required, knowledge of other languages is a plus - Flexibility to work weekends and holidays if required We Offer: - Competitive salary and benefits package - Opportunities for growth and career development - A dynamic and supportive work environment - Training and development programs - Employee discounts on travel packages and services If you are passionate about travel and have a strong background in ticketing and customer service, we would love to hear from you. Join our team at Bluespirit and be a part of creating unforgettable travel experiences for our clients.